An electric skateboard is not a toy you replace every season. It is a vehicle you ride to work, up mountain roads and through the occasional shower, and it should hold up for years. That is how we build ONSRA boards, and it is why the warranty and the people behind it matter as much as the spec sheet.
This guide explains the ONSRA electric skateboard warranty in plain language: what is covered and for how long, what is not covered, how a claim works, and how to reach us. Everything here is taken from our live warranty page. If anything ever differs, the warranty page is what counts.
The short version:
- CNC'd trucks are covered for four years, motors, deck, enclosure, ESC, remote, charger and other components for two years, and the battery for one year.
- To claim, email info@onsra.com with your order number, proof of purchase, a description and photos or videos. Our team reviews it and responds within 1–2 business days.
- Our support runs through Zendesk, and you can always get in touch with us.
Built to last, not to be replaced
We design ONSRA boards to be ridden hard for a long time, and to be repaired instead of thrown away. That shows in a few details:
- CNC'd trucks. Our CNC'd trucks get the longest warranty we offer: four years.
- A sealed enclosure. Every ONSRA board comes with an O-ring between deck and enclosure and is sealed where the cables come out. We explain it in why ONSRA electric skateboards are more waterproof.
- Parts you can actually buy. Wheels, bearings, belts, bushings, O-rings, screws and much more are available as spare parts, so a worn part does not end the life of your board.
What the ONSRA warranty covers
For electric skateboards, the warranty page lists:
| Part | Covered for |
|---|---|
| CNC'd trucks | 4 years from the date of purchase |
| Mechanical and electronic components: motors, deck, enclosure, ESC, remote, charger and other components | 2 years from the date of purchase |
| Battery | 1 year from the date of purchase |
On onsra.eu, this is a voluntary warranty from ONSRA GmbH in addition to your statutory rights. Your statutory rights in the event of defects remain unaffected, are not restricted by it and can be exercised free of charge.
A few conditions apply to every claim: the warranty covers products bought directly from our website, it applies to the original purchaser and is not transferable, and you need a valid proof of purchase.
Battery tip from the warranty page: store the battery at 50% charge in a cool, dry place to prolong its life.
What is not covered
No warranty covers everything, and we would rather you know the limits up front. The full list is on the warranty page; these are the points riders ask about most:
- Wear and tear items: wheels, bearings, bushings and grip tape.
- Odometer limit: skateboards that have exceeded 2500 km.
- Water damage: damage caused by riding through deep water or exposing the electronics to excessive moisture. Our rain rules are in the waterproof article.
- Overtightened screws: damage caused by overtightening screws. Tight is good, brute force is not.
- Impacts, crashes and drops, and overweight use such as carrying more than one person.
- Unauthorized repairs, parts or accessories, unapproved modifications, and software tampering.
- Battery misuse: incorrect charging or storage, leaving the battery uncharged for a long time, or third-party chargers not approved by ONSRA.
- Normal battery degradation and cosmetic damage that does not affect function.
How to make a warranty claim
- Email info@onsra.com with your order number, your proof of purchase and a detailed description of the issue. Add photos or videos that clearly show the defect.
- Report it promptly. The warranty page asks you to report defects within 30 days of discovering them.
- We review your claim and respond within 1–2 business days with the next steps.
- Shipping: if the claim is approved, we send you instructions on how to return the product. If your product is defective, you do not pay the shipping: ONSRA GmbH covers the costs of sending it to us and of returning the repaired or replacement product.
- Repair or replacement: depending on the issue, we repair the defective part, replace the product or offer a suitable alternative, then ship it back with tracking.
Customer service that answers
A warranty is only as good as the people who handle it. This is where we think ONSRA stands out.
Our support runs through Zendesk. Every request is handled in a proper ticket system, so your question, photos and our answers stay together in one place and nothing gets lost between emails. The same system powers our FAQ & support center, with articles on maintenance, parts, every board and a full warranty section.
You can always get in touch. Write to info@onsra.com or call or message us on WhatsApp at +41 78 223 99 52. All contact options are on our contact page. You can also visit our flagship store and showroom at Zentralstrasse 14A in 6030 Ebikon near Lucerne; please check Google for the current opening hours.
We reply fast. We know a board that is not riding is a problem, so we answer as quickly as we can. For warranty claims, the warranty page commits to a response within 1–2 business days.
Matthew in the ONSRA showroom in Lucerne, showing a setup tweak step by step. Many questions are solved like this, without sending anything in.
Keep your board (and your warranty) in good shape
The warranty page also lists what we ask from you, and it is mostly common sense:
- Follow the care and maintenance guidelines in the product manual. Our maintenance guide covers the routine.
- Use the board as intended, without overloading it.
- Store it properly, away from extreme temperatures and moisture.
- Report issues promptly and keep your proof of purchase.
Small jobs you can do yourself, like adjusting bushings, keep a board riding well for years:
Fabian shows how to tighten and loosen the bushings on a BLACK Carve.
More setup tips are in our speed wobble guide, and there is a short clip on swapping the ZENO hub motor sleeve.
FAQ
How long is the ONSRA electric skateboard warranty?
CNC'd trucks are covered for four years, mechanical and electronic components such as motors, deck, enclosure, ESC, remote and charger for two years, and the battery for one year, each from the date of purchase.
Is the battery covered?
Yes, for one year from the date of purchase. Normal battery degradation and battery misuse are not covered.
How do I make a warranty claim?
Email info@onsra.com with your order number, proof of purchase, a detailed description and photos or videos of the issue. We review the claim and respond within 1–2 business days.
How fast does ONSRA reply?
We answer as quickly as we can, and the warranty page commits to a response to warranty claims within 1–2 business days.
Is water damage covered?
No. The warranty page excludes damage caused by riding through deep water or exposing the electronics to excessive moisture. After a ride in the rain, open your board, let it dry and check for moisture.
Does the warranty transfer if I buy a used board?
The warranty applies to the original purchaser and is not transferable. It covers products bought directly from our website.
Who pays shipping for a warranty repair?
For defective products, ONSRA GmbH pays the shipping in both directions.
Are wheels and bushings covered?
No. Wheels, bearings, bushings and grip tape are wear items. They are available as spare parts in our shop.
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